This Privacy Policy describes how Score Plus Limit Liability Company, scoreplusllc.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@scoreplusllc.com or by mail using the details provided below:

1310 Old Freeport Road, Unit 11281, Pittsburgh PA 15238, United States

 

Introduction:

At Score Plus LLC, also referred to as "Score Plus" “Score Plus Consultants”  or "We", we highly value your privacy and are dedicated to safeguarding it in accordance with this policy. This policy outlines the various types of information that we may gather from you or that you may provide when you access our website, www.scoreplusllc.com ("Website"), along with its content, features, and services offered whether you are a registered user or simply a guest. It also explains how we collect, use, secure, maintain, and disclose the information gathered.

 

This Privacy Policy pertains only to the information that we collect through the Website or via electronic communication including email, text, and other similar messages exchanged between you and the Website. It does not extend to information collected through any offline means or through other channels like any other websites owned by Score Plus LLC or any third party. Additionally, it doesn't apply to information collected by third parties, including any applications or content such as advertising that might be accessible or linked from our Website.

 We advise you to carefully review this policy prior to providing any personal information or using our Website. This policy outlines our practices and policies regarding your information, and how it will be handled by us. If you do not agree with our policies and practices, we recommend that you refrain from using our Website. By accessing or using our Website, you are consenting to this Privacy Policy.   Please note that this policy is subject to change periodically, and your continued use of the Website following any modifications will be considered acceptance of those changes. Therefore, we encourage you to regularly review this policy for any updates.

Score Plus is dedicated to safeguarding the personal information we collect and ensuring that our products and services are provided in a secure manner. To achieve this, we have implemented security measures designed to protect the personal information we maintain. These measures include physical, technical, and administrative safeguards to secure the information we collect. We use industry-standard SSL/TLS to transmit payment card information, and we regularly monitor our systems for potential vulnerabilities and attacks.

While Score Plus LLC takes measures to protect personal information, we cannot guarantee absolute protection and security of your personal information. For example, when we transmit documents to you via mail delivery services or electronically, there is a possibility that this information may be misdirected, misdelivered, or intercepted.

We encourage you to take steps to protect the information you share with Score Plus. For example, we suggest that you create strong passwords for your account and avoid sharing your password with anyone. When available, we encourage and may require you to utilize multi-factor authentication to ensure that access to your account is restricted.

Collecting Personal Information

At our Website, we gather different types of information from users, including (a) personal information that could be utilized to personally identify you, such as your name, postal address, email address, phone number, social security number, credit card details (if voluntarily submitted), or any other online or offline contact information; and (b) information pertaining to your internet connection, the devices you use to access our Website, and your usage details. We obtain this information (a) directly from you when you provide it to us, or (b) automatically while you navigate through our Website (which may comprise usage details, IP addresses, and data collected through web beacons, cookies, and other tracking technologies); and (c) from third parties like our business associates.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

How Long we store your personal Information:

Score Plus keeps your personal information for a minimum of the duration necessary to achieve the reasons for which we obtained the information, furnish you with services and products, fulfill our data retention responsibilities, and operate our business effectively.

Information You Provide to Us.

The information we collect through our website may include: (a) information that you give us by filling out forms on our website, such as registering to use our website, reporting problems with our website, subscribing to our service, posting content, or requesting more services; (b) copies and records of your correspondence with us (which may include your email address) if you contact us; (c) your answers to research surveys that we may ask you to fill out; and (d) information about the transactions you do on our website and how your orders are filled, including any financial information you may need to give before placing an order on our website; and (e) information about the searches you do on our website.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: name, social security number (some services), billing address, shipping address, payment information (including credit card numbers.
• Customer support information
• Purpose of collection:
• Source of collection:
• Disclosure for a business purpose:
• Personal Information collected:
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose:
• Personal Information collected:

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

Score Plus might disclose customer information to government entities to complete the products purchased by our customers. Specific personal information can become a part of the public record when documents are submitted to a federal or state government, or to a court. For instance, when a corporation files its articles of incorporation, its name, business address, and registered agent name become public information. The Secretary of State may publish this information on its website or offer it to third parties. The U.S. Patent and Trademark Office also makes the names and addresses of trademark registrants public. Please note that these types of third-party actions are not covered by this Privacy Policy.

• We may share information publicly when it is necessary to fulfill a product that has been purchased by a customer.  For example, in some states, fictitious business names, including the name and address of the business owner, must be published in a newspaper. 
• We may display testimonials and reviews received through email surveys on our website or other marketing or that are posted to publicly available websites.
• When you post content in any forum or comment area on our website, these posts may be publicly available.  You should use caution when deciding whether to disclose your personal information in public areas of our website.
• When we collect publicly available information, we may share that information on our website. 

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Required by Law: Score Plus, LLC may disclose personal information as required by law, such as in response to a subpoena or a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal processes.  We may also disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

To deliver physical products you have bought, we may utilize FedEx, the United States Postal Service, or other shipping providers. Likewise, we may utilize Stripe for payment processing or identity verification services. By doing so, Stripe may collect and process your personal information for their own use, which includes enhancing their services and detecting and preventing fraud.

Score Plus might disclose customer information to government entities to complete the products purchased by our customers. Specific personal information can become a part of the public record when documents are submitted to a federal or state government, or to a court. For instance, when a corporation files its articles of incorporation, its name, business address, and registered agent name become public information. The Secretary of State may publish this information on its website or offer it to third parties. The U.S. Patent and Trademark Office also makes the names and addresses of trademark registrants public. Please note that these types of third-party actions are not covered by this Privacy Policy.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information

At present, Score Plus LLC does not engage in the sale of personal information to third parties. In the event that Score Plus decides to engage in such sale in the future, any personal information collected prior to the update of this Privacy Policy will be exempted from such sale, unless you have given your explicit consent for the data to be used in that manner. 

Your rights

For California and Virginia Residents:

As a resident of California or Virginia, it's important for you to know your rights and Score Plus's obligations regarding your personal information.

Your Rights as a California or Virginia Resident:

If you live in California or Virginia, you have the right to request:

• Information about the personal information Score Plus has collected about you.
• A copy of your personal information.
• Corrections to any inaccuracies in your personal information that Score Plus has on file.
• The deletion of your personal information.

It's important to note that these rights are not absolute, and Score Plus may not be able to fulfill your request in certain circumstances. For example, if we cannot verify your identity or if your request affects the privacy rights of others, we may not be able to fulfill your request. Additionally, we may deny your request if we have an ongoing business relationship with you or if we are legally required to retain your personal information.

If your request is denied, we will provide you with an explanation and information on how to appeal the decision. We will not charge you different prices or provide a lower quality of services based on your exercise of privacy rights, unless those differences are related to your personal information.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Last updated: March 4, 2023